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Business Development

Leading and managing complex bidding, mobilisation, and transition programmes

Financial Performance

Developing the market and new product development

Operational Performance

Industry change programmes through to Network Rail and TOC improvement schemes


Developing brand strategies for operators for annual business planning cycles


Undertake independent timetable reviews and identify areas for improvement

New Product Development

To improve the offer to clients and customers, including fares, ticketing and retail


Solutions to develop a diverse modern workforce


Industry level cost efficiency through to operator implementation


To improve infrastructure and operating practises

Industry Agreements

Leading the design and creation of National Rail Contracts, and advising operators on implementation

Independent Reviews

Independent reviews and advisory service across all functions, used by DfT, GBRTT, Network Rail

Customer Experience

Developing customer propositions and CX maturity