Business Development
Leading and managing complex bidding, mobilisation, and transition programmes
Financial Performance
Developing the market and new product development
Operational Performance
Industry change programmes through to Network Rail and TOC improvement schemes
Strategy
Developing brand strategies for operators for annual business planning cycles
Timetable
Undertake independent timetable reviews and identify areas for improvement
New Product Development
To improve the offer to clients and customers, including fares, ticketing and retail
People
Solutions to develop a diverse modern workforce
Costs
Industry level cost efficiency through to operator implementation
Infrastructure
To improve infrastructure and operating practises
Industry Agreements
Leading the design and creation of National Rail Contracts, and advising operators on implementation
Independent Reviews
Independent reviews and advisory service across all functions, used by DfT, GBRTT, Network Rail
Customer Experience
Developing customer propositions and CX maturity
