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What We Do

Customer Development

We offer advice and support developing – customer facing, business and market development strategies.

Our services include:

  • Brand Consultancy and change programmes
  • Revenue – passenger and ancillary market and revenue development
  • Market analysis, customer research and econometrics
  • New product and channel development
  • Customer Experience strategy, planning and deployment
  • Fares, Ticketing, Retail and Revenue protection
  • Sales; Traditional and Digital marketing communications
  • Major event planning, including launch programmes
  • First and last mile strategic development e.g. air to rail integrated transport

Operations Management

We have a team of skilled and experienced operators in safety, timetabling, traincrew management, performance planning and delivery and improvement schemes. We work with DfT, GBRTT, Network Rail, Rail Delivery Group, Train Operating Companies, SNCF and the Mass Transit Academy (France).

Our services include:

  • Performance improvement strategies
  • Operations mentoring
  • Timetable development, reviews and assurance
  • Integrated control benchmarking
  • Track Access agreement advice
  • Independent Incident Reviews
  • Traincrew management guidance
  • Seasonal planning
  • Franchise bids and mobilisation
  • Develop solutions to develop a diverse modern workforce

Infrastructure & Programme Management

We offer a range of services supporting successful infrastructure asset management teams and the delivery of major rail projects and programmes, both for infrastructure managers and for train operators, particularly for complex projects with multiple technical interfaces and stakeholders.

Our services include:

  • Review of infrastructure maintenance and asset management systems
  • Investigation of major service-affecting infrastructure failures
  • Development of infrastructure performance improvement programmes
  • Preparation of business, functional and system specifications
  • Programme system integration management
  • Programme sponsorship and investment appraisal
  • Interim management of complex programmes
  • Independent review of programme health and status
  • Turnaround of failing programmes and stakeholder relationships

Bid and Contract Management

We are industry leaders in franchise bid management and mobilisation and the creation of new industry contractual arrangements.

We look forward to competition returning to the UK rail operator market, and resuming our leading role in helping companies win new contracts.

Our services include:

  • Strategy
  • Leadership
  • Stakeholder management
  • Workstream leads
  • Technical support, including modelling – e.g. Revenue, timetabling and performance
  • Quality assurance
  • Mobilisation and transition planning