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Paul Johnston

Associate Consultant

Paul is a highly qualified rail franchising and project management professional with over 20 years’ experience in the Transport sector within both heavy and light rail. This has included working for major UK Transport owning groups (Abellio, Keolis, Arriva, Virgin Stagecoach and National Express), DfT, Directly Operated Railways (DOR) and Network Rail.

Over the last 14 years Paul has become a highly successful transport consultant. As a Commercial and Customer Service lead, Paul has developed bid winning plans for 6 DfT rail franchise competitions, 2 rail direct awards and 3 light rail contracts. This has included Revenue/Fares, Retail/Smart Ticketing and Revenue Protection/Security bid plans. Paul has also led the mobilisation and transition activities on all contract wins for the Revenue and Ticketing workstreams.

Outside of rail franchise bidding, Paul has led complex multi-million pound commercial and customer service projects and programmes. This has included Chiltern’s £7m retail infrastructure programme as part of the DfT’s National Smart Ticketing on National Rail programme (STNR) and implementing National Rail Fares policy for the Secretary of State at the DfT across all 16 UK operators. Most recently, Paul was a project lead on the joint Network Rail/RDG programme team delivering the National Smarter Information Smarter Journeys Programme reporting to the ORR.