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VA Rail provided performance improvement support and advice to MTR’s Stockholm-based commuter rail service management team

VA Rail provided support to the MTR Pendeltåg team to help develop and gain support for a joint Performance Improvement Plan in collaboration with the client (Stockholm transport authority) and infrastructure manager (Trafikverket)

Workstreams included:
  • Alliance agreement
  • Joint management board
  • Agreement of shared objectives
  • Realistic train planning
  • Co-location of control teams
  • Joint performance management system
  • Right-time railway culture
  • Reliable passenger information
  • Effective service recovery
  • Joint safety improvement plan
  • Infrastructure reliability
  • Trespass and vandalism